Terms & Conditions

1. General provisions

The baltservice.lv online store is operated by SIA „BaltService“ (the Seller). The Seller's full details (legal address, registration number, bank account) are provided in the site footer under „Company details“.

By placing an order, the Buyer confirms that they have read and agree to these terms.

2. Prices

All prices are shown in euro (EUR), including value added tax (VAT). The final price and delivery cost (where applicable) are shown before the order is confirmed.

For some products the price is provided on request – in this case please contact us via the „Request price“ button or the contact details.

3. Ordering and payment

Products can be added to the cart and ordered online, or you can request an individual offer. After receiving the order, the Seller contacts the Buyer to confirm the order and agree on payment.

Payment methods are shown during checkout. The order is processed after payment or its confirmation is received, unless agreed otherwise.

4. Delivery and collection

Goods are delivered throughout Latvia; in-person collection is also possible by prior arrangement. Delivery cost and time are shown or agreed before the order is confirmed and depend on the product and delivery address.

The Seller informs the Buyer if the delivery time changes after the order is confirmed.

5. Right of withdrawal and returns

A consumer has the right, within 14 calendar days of receiving the goods, to withdraw from a distance contract without giving a reason, in accordance with the Latvian Consumer Rights Protection Law and the Cabinet of Ministers regulations on distance contracts.

To exercise the right of withdrawal, notify the Seller by writing to info@baltservice.lv. The goods must be returned unused, undamaged and in the original packaging. The Seller refunds the amount paid within 14 days of receiving the withdrawal.

The right of withdrawal does not apply to goods made or adapted to the Buyer's individual order, or in other cases established by law.

6. Warranty and conformity

Goods are covered by the statutory conformity guarantee for consumers. Some products may also carry a manufacturer's warranty, the terms of which are stated in the product documentation.

If a defect is found, please contact us at info@baltservice.lv, including the order information and a description of the defect.

7. Dispute resolution

Please first raise any questions or complaints with the Seller. If no agreement is reached, the consumer may contact the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv).

A dispute can also be resolved via the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

8. Contact information

SIA „BaltService“, e-mail: info@baltservice.lv, phone: +371 26 743 208. Full contact information and company details are available in the site footer.